Privacy Policy — bdbajee 24

1. Who We Are

bdbajee 24 is an online betting platform operated for players in Bangladesh. The platform is accessible at bdbajee-24.app and through the bdbajee 24 mobile application. For the purposes of this Privacy Policy, bdbajee 24 is the data controller — meaning we are responsible for deciding how and why your personal data is processed.

If you have any questions about how bdbajee 24 handles your personal data, you can contact our team at any time via email at [email protected] or through the live chat feature available inside your bdbajee 24 account. Our support team is available 24 hours a day, 7 days a week.

2. Data We Collect

bdbajee 24 collects personal data in two categories: data you provide directly to us, and data we collect automatically when you use the platform.

Data you provide directly:

• Full name and date of birth (required for account registration and age verification on bdbajee 24).
• Contact information including mobile number and email address.
• Payment method details — specifically the bKash, Nagad, or Rocket account numbers you use to deposit and withdraw on bdbajee 24.
• Identity verification documents such as a national ID card or passport, when requested by bdbajee 24 for KYC (Know Your Customer) compliance.
• Communications you send to the bdbajee 24 support team, including live chat transcripts and emails.

Data collected automatically:

• IP address and approximate geographic location.
• Device type, operating system, and browser version used to access bdbajee 24.
• Session data including login times, pages visited, and time spent on each section of bdbajee 24.
• Betting history, game activity, deposit and withdrawal records on bdbajee 24.
• Cookie data and similar tracking technologies as described in Section 9 of this Privacy Policy.

3. How We Collect Your Data

bdbajee 24 collects your personal data through the following channels:

• Registration forms: When you create a bdbajee 24 account, you provide your name, date of birth, contact details, and payment method information.
• Verification processes: When bdbajee 24 requests identity documents for KYC compliance, you upload these directly through the platform.
• Platform usage: bdbajee 24 automatically records your activity on the platform, including bets placed, games played, and transactions completed.
• Support interactions: When you contact bdbajee 24 support via live chat or email, the content of those communications is recorded and stored.
• Cookies and device data: bdbajee 24 uses cookies and similar technologies to collect technical data about your device and browsing behaviour on the platform.

4. Why We Use Your Data

bdbajee 24 uses your personal data for the following specific purposes:

bdbajee 24 will never use your personal data for any purpose not listed in this Privacy Policy without first obtaining your explicit consent or being required to do so by law.

5. Legal Basis for Processing

bdbajee 24 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your name, contact details, and payment information is necessary to fulfil the contract between you and bdbajee 24 — specifically, to operate your account and process your transactions.
• Legal obligation: bdbajee 24 is required by applicable laws to verify player identities, maintain transaction records, and report certain activities to relevant authorities. This processing is mandatory and cannot be opted out of.
• Legitimate interests: bdbajee 24 processes certain data — such as IP addresses and device information — to protect the platform from fraud, abuse, and security threats. This is in the legitimate interests of both bdbajee 24 and its players.
• Consent: Where bdbajee 24 sends you marketing communications or uses non-essential cookies, we do so only with your explicit consent. You can withdraw this consent at any time.

6. Who We Share Data With

bdbajee 24 shares your personal data only with the third parties that are strictly necessary to operate the platform. We do not sell your data. The categories of third parties we work with are:

• Payment processors: bKash, Nagad, Rocket, and other approved local payment providers receive the transaction data necessary to process your deposits and withdrawals on bdbajee 24.
• Identity verification providers: When bdbajee 24 requests KYC documents, these are processed by a certified identity verification service. Your documents are not stored by bdbajee 24 beyond the period required for compliance.
• Game software providers: The companies that supply games to bdbajee 24 may receive anonymised session data to support game performance and fairness auditing. They do not receive your personally identifiable information.
• Regulatory and law enforcement authorities: bdbajee 24 will disclose personal data to relevant authorities when required to do so by law, court order, or regulatory requirement.
• IT and security service providers: Companies that provide hosting, security monitoring, and technical infrastructure for bdbajee 24 may have access to personal data as part of their service delivery. All such providers are bound by strict data processing agreements.

7. International Data Transfers

Some of the third-party service providers used by bdbajee 24 may process personal data outside of Bangladesh. Where this occurs, bdbajee 24 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses with the relevant service providers.

If you have questions about the specific safeguards applied to international transfers of your personal data by bdbajee 24, please contact us at [email protected].

8. How Long We Keep Your Data

bdbajee 24 retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and regulations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your bdbajee 24 account and for a minimum of 5 years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction on bdbajee 24.
• Support communications: Retained for 2 years from the date of the communication, unless the communication relates to an ongoing dispute or legal matter.
• Marketing consent records: Retained for as long as you remain opted in to marketing communications from bdbajee 24, plus 1 year after opt-out for compliance purposes.
• Cookie and session data: Session cookies expire when you close your browser. Persistent cookies used by bdbajee 24 expire within 12 months.

When personal data is no longer required, bdbajee 24 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

9. Cookies and Tracking

bdbajee 24 uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. The types of cookies used by bdbajee 24 are:

bdbajee 24 does not use third-party advertising cookies or tracking pixels. You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of bdbajee 24.

10. Your Data Rights

As a registered player on bdbajee 24, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account username and a description of your request.

• Access: You can request a copy of all personal data bdbajee 24 holds about you.
• Correction: If any of your personal data held by bdbajee 24 is inaccurate, you can request that we correct it.
• Deletion: You can request that bdbajee 24 delete your personal data, subject to our legal retention obligations.
• Portability: You can request a copy of your personal data in a structured, machine-readable format.
• Object: You can object to bdbajee 24 processing your data for marketing purposes or on the basis of legitimate interests.
• Restrict: You can request that bdbajee 24 restrict processing of your data while a dispute or correction request is being resolved.

bdbajee 24 will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

11. Marketing Communications

bdbajee 24 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers — but only if you have given your consent to receive these communications. You can opt in to marketing communications during registration or at any time through your bdbajee 24 account settings.

You can opt out of marketing communications from bdbajee 24 at any time by:

• Clicking the unsubscribe link in any marketing email from bdbajee 24.
• Updating your communication preferences in your bdbajee 24 account settings.
• Contacting the bdbajee 24 support team at [email protected].

Please note that opting out of marketing communications does not affect transactional communications from bdbajee 24, such as deposit confirmations, withdrawal notifications, and account security alerts. These are sent as part of the bdbajee 24 service and cannot be disabled while your account is active.

12. Children's Privacy

bdbajee 24 is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If bdbajee 24 discovers that a player has registered while under the age of 18, the account will be immediately suspended, all funds will be returned to the payment method used for deposit, and all personal data associated with the account will be deleted.

If you believe that a minor has registered on bdbajee 24, please contact us immediately at [email protected] so we can investigate and take appropriate action. For more information on our approach to protecting young people, visit our Responsible Gaming page.

13. Security Measures

bdbajee 24 takes the security of your personal data seriously. We implement the following technical and organisational measures to protect your data:

• All data transmitted between your device and bdbajee 24 is encrypted using TLS (Transport Layer Security).
• Personal data stored on bdbajee 24 servers is encrypted at rest.
• Access to personal data within bdbajee 24 is restricted to staff who need it to perform their job functions, and is controlled through role-based access permissions.
• bdbajee 24 conducts regular security audits and vulnerability assessments of the platform.
• Payment data is handled by PCI-DSS compliant payment processors and is never stored in plain text by bdbajee 24.
• Two-factor authentication is available for all bdbajee 24 player accounts and is strongly recommended.

Despite these measures, no online platform can guarantee absolute security. If bdbajee 24 becomes aware of a data breach that affects your personal data, we will notify you and any relevant authorities as required by applicable law, without undue delay.

14. Changes to This Policy

bdbajee 24 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or in-platform notification at least 7 days before the changes take effect.

The updated Privacy Policy will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about how bdbajee 24 protects your personal data. Your continued use of bdbajee 24 after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdbajee 24 handles your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 through your bdbajee 24 account after login.
• FAQ: Visit our FAQ page for answers to common privacy questions.

Our support team handles privacy enquiries in both English and Bengali. We aim to respond to all privacy-related requests within 2 business days and to resolve them fully within 30 days.